Terms & Conditions

Please review the following basic terms that govern your use of, and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).


GENERAL

We may change the terms that govern your use of our Site from time to time without notice. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.
We may change, move or delete portions of, or add to our Site from time to time.


PRODUCT INFORMATION

Most products displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. The prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the United States.


DELIVERY

Purchased items will be shipped within 7 business days of placing an order, although most will be shipped within 3 to 4 days. Please allow 5 business days for a package to arrive, once you receive a shipping confirmation from us. If you have not received a shipping confirmation email within 2 weeks of placing your order, please notify us at orders@10deep.com

PRICES, SHIPPING & HANDLING CHARGES

All orders are shipped via UPS. Rates are calculated through UPS calculator. International orders are shipped via UPS Expedited Service and all applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the retail cost of your order directly on your package. All New York residents will incur an 8.25% sales tax. Please contact orders@10deep.com if you have any questions.

PRODUCT AVAILABILITY

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

SALE PRICE ADJUSTMENTS

If an item you have purchased is reduced in price within ONE week of your order date, we will happily adjust the sale price for you. Please note that we can only make one sale adjustment per item and goods originally purchased on sale are excluded.


RETURN POLICY

NO REFUNDS. EXCHANGES OR STORE CREDIT ONLY

All exchanges are dependent on available stock. To request a return for any reason, please email us at orders@10deep.com within 7 days of receiving your shipment. Once we receive your request, we will issue you a Return Authorization Number (RA#) and Merchandise Return Form which includes instructions for sending us back your return. Items must be in their original packaging, in as-new condition with both the packing slip and merchandise return form completed. We will issue a store credit to you when we receive your returns package. Any store credit we issue will be valid for one year from the date of issuance.
10.Deep is not responsible for shipping charges for returns. Please note: all orders processed with a discount code or sale price are final sale and may not be returned.

GIFT CARDS

Purchase of a Gift Card means you accept the following Terms and Conditions.
Gift Cards are good for any purchase on 10DEEP.com
If the total of your order is more than the value of the Gift Card, we will as for a credit card or another Gift Card or coupon code to pay for the remaining balance. If your order is for less than the Gift Card value, the balace of the Gift Card will be left open for future purchases at 10.DEEP.com
Gift Cards have no monetary value, and are not redeemable for cash, except as required by law.
No taxes are charged on the purchase of gift cards-applicable taxes are charge when gift cards are redeemed.
To obtain the balance on a 10DEEP Gift Card, log into your account, or email us at orders@10deep.com or call us at 718-522-2204 ext. 1 during our business hours.
10DEEP Gift Cards do not expore and we do not assess any service fees for non-use.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.


SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by 10.Deep collectively, and its subsidiaries and/or affiliates (“10.Deep”). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by 10.Deep.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.


10.DEEP COMMUNICATIONS TO YOU

You agree that 10.Deep may send electronic mail to you for the purpose of advising you of changes or additions to this Site, informing you about any of 10.Deep’s products or services, or for such other purpose(s) as 10.Deep deems appropriate.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT THE 10DEEP INC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.


INACCURACY DISCLAIMER

From time to time there may be information on 10deep.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your 10deep.com purchase you may return it with your invoice by mail. Please see our Return Policy.


INDEMNIFICATION

You agree to defend, indemnify and hold 10.Deep harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.


MISCELLANEOUS

Unless otherwise specified and except to the extent 10.Deep products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting 10.Deep’s products and services available in the United States and select foreign markets. This Site is controlled and operated by 10.Deep from its office in Brooklyn, NY.
This Agreement shall be construed in accordance with the laws of the State of New York, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of New York, County of Kings.


TERMINATION

This Agreement is effective unless and until terminated by either you or 10.Deep. You may terminate this Agreement at any time. 10.Deep also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in 10.Deep’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or 10.Deep, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise