10DEEP RETURN POLICY:

Any customer who purchased Redo coverage will have free returns and exchanges. If the Redo coverage was not purchased, the customer can ship the item at their cost or a shipping label can be provided for $8. Original shipping charges are non-refundable.  

To start the return process all of the following conditions must be met:

• The item or items to be returned must be full price items. 
• The return must be requested within 10 days of the delivery date.
• Must be in the original condition you received it in, unworn and unaltered.
• All original tags attached and free of damages caused by the customer. (No returns on masks, socks and/or any undergarments due to hygiene reasons ).

Please note:  All sales on discounted and marked down merchandise are priced for final sale with no returns/exchanges and no price adjustments.

Please visit our Returns Portal to process your return or exchange.

Once received, returns or exchanges will be processed within 2 business days. 

If the item that was received is defective due to the manufacturer, we will offer an exchange. 

SHIPPING POLICY:

Orders are shipped by the following business day(excluding holidays). 10DEEP is not responsible for any shipping delays which we cannot predict.

Domestic orders:

Standard Shipping - $8.00

Orders of $99 and up - FREE

Shipping to Alaska, Hawaii:

Standard Shipping - $14.00

Note that 10DEEP is not responsible for items lost or damaged during transit.

All online orders are subject to availability. If we are unable to fulfill your order, we will notify you as soon as possible.

*Sorry we do not ship internationally at this time